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CRM application is an integrated customer relationship management (CRM) software targeting requirements of midsize and large organizations across all industries and sectors. e-CRM helps companies focus on efficiently organizing, populating and maintaining information on all aspects of customer relations.
e-CRM consists of modules, each of which represents a specific functional aspect of CRM such as Accounts, Activities, Tenders/Cases, and Opportunities. These modules are designed to help you to manage customer accounts through each step of their lifecycle, starting with generating and qualifying Tenders/Cases to customer support and resolving issues. With e-CRM, one can customize the look and feel according to the brand, create new modules, create multiple forums of discussion for users and customers and manage other activities:
CRM call center application enables companies to implement their strategies to deliver exceptional customer experiences. Here, Sales, Marketing and Service departments are connected and well coordinated.
It facilitates automatic updating of CRM records, customer details, track interaction, events & calls that help companies to recognize the most valuable customers and build long term relationships.