Expedien’s integrated Call Center Establishment (CCE) meets the business requirements of midsize and large organizations in all industries and sectors. It assimilates a broad set of activities related to acquiring, enhancing, and retaining customers. CCE is the comprehensive automation of a prospective as well as existing client’s complete track record; spanning from his initial visit, expressing interest in the product/service, final purchase, and after sales follow-up to maintaining a long-term customer relationship through various communications mode viz. Mailers, Phone-Calls, etc.
- Quality services at a very reasonable cost.
- Increased bottom lines
- Increased customer retention, cross-selling, up-selling and repeat buying
We are one of the world's leading providers of call center services such as inbound and outbound call centers.
Inbound call center services
- Calls Management
- Lead Management
- Contact Management
- Supports Loyalty Programs
- Online Sales Management
- Handling Requests
- Helpdesk Services
Outbound call center services
- Telemarketing Services
- Market Research & Survey
- Lead Generation
- Brand Promotion
- Multi- Language Facility
- Admin and User Management
- Customizable Reports
